My payment failed. Has my order been placed?
No. Your order will only be placed after your payment has been successfully completed.
If your payment fails, the order will not be placed. Once an order is successfully placed, you will receive an order acknowledgement email containing your Purchase ID and Order ID.
Still have question ?
For questions about your orders, you can find information by logging into your account or selecting “Track orders and returns” under the Orders and Returns section in the footer. If you still need help with your order, please contact your seller. You can find your seller’s customer service information on their Seller Profile page, which you can reach by clicking on the seller’s shop name wherever you find your order information.
For other questions, checkout the answers to frequently asked questions on these support pages or contact our customer support team at customercare.gulf@se.com .